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A Realm RebornEdit
Though normally an attendant at the Milvaneth Sacrarium, it has since been closed due to damage during the Calamity and has yet to be reopened. She is a major contact for the Black Mage guild quests, where she relays instructions from Ququruka, before eventually sending the player to consult Kazagg Chah.
In the quest "Always Bet on Black," Lalai learns that Ququruka isn't quite who he claimed he is, but the man is ultimately exonerated when he explains his story with Barbatos.
Lalai discovers a note among Ququruka's personal affects regarding the whereabouts of two priceless tomes: the Books of Nald and Thal. As repositories of black magic, she wishes to secure the relics so their knowledge can be studied. They successfully recover the Book of Nald at Nald's Reflection. When they search for the Book of Thal at Thal's Respite, Lalai is shocked to discover it had been recently pilfered by an unknown thief.
Lalai appears as an NPC ally during the job quest "The Defiant Ones," where she fights alongside the player.