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Heroes are chosen by the media, that's just how it is.
Kunsel wears the standard SOLDIER 2nd Class uniform. His face is hidden by a SOLDIER helmet.
Kunsel shows through his various interactions with Zack that he is a laid-back individual who cares more for his friends than his career. Kunsel is loyal to Zack, and boasts that he has insider knowledge about their employer Shinra. Kunsel tells Zack that he knows how to get information and find out various secrets. He is aware of the movements of Genesis Rhapsodos, Angeal Hewley, and Sephiroth, and knows Jenova Project resulted in a schism in Shinra's science department 20 years ago.
While Kunsel is loyal to Shinra, he is aware of the company's shadier dealings, thus he does not trust its message that Genesis was killed in action. Kunsel distrusts the company's announcements regarding Zack, and implies he would go against Shinra if it meant keeping his friend safe. For this reason, Kunsel continues to email Zack during his escape from Nibelheim.
Kunsel knows the inner workings of the Shinra Electric Power Company, privy to information most of its employees would normally hear little about. It is Kunsel who learns that the monsters in Midgar were set free from Professor Hojo's laboratory, that Director Lazard Deusericus laundered money from Shinra, and that Dr. Hollander had ties to Banora Village, the hometown of Angeal Hewley and Genesis Rhapsodos. Kunsel also knows about the Turks and their hunt for two escaped "samples," as well as the mass desertion at SOLDIER.
He sends Zack emails regarding Shinra and its employees, and commonly ventures out into Midgar, either to see LOVELESS or simply wander the streets. Even after Zack is declared dead, Kunsel remains loyal to his friend. He states in an email that he has visited and spoken to Aerith Gainsborough making note of how she refused to allow him to fix a wheel that had broken off of her flower cart.
Perhaps due to his extensive knowledge of those declared dead by Shinra, Kunsel continues to believe that Zack is alive during his four-year absence. When he hears about the "samples" that have escaped from Nibelheim, Kunsel emails Zack and tells him to get back to Midgar. When Zack defeats Minerva, Kunsel sends Zack an email that describes him as a SOLDIER legend.
While it is unknown what became of Kunsel after the events of Crisis Core -Final Fantasy VII-, his last few emails to Zack imply he would be willing to betray Shinra to keep his friend safe.
Creation and developmentEdit
Kunsel is voiced by Crispin Freeman in the English version of Crisis Core -Final Fantasy VII-; Freeman also voiced Rude in the game. Kunsel only speaks in one cutscene, which depicts a conversation between him and Zack.